FAQs

What does 'nearly new' mean?

All of our knitwear is 100% cashmere and second-hand. We handpick all of our jumpers to ensure the best possible quality. Then we launder, recondition and complete any minor repairs needed to make them look like new.

Where do you source your cashmere?

We find our cashmere all over the place! We also buy cashmere from our customers in return for a voucher. We offer a £10 voucher for any jumper we can sell as a jumper or £2.50-£5.00 for any jumper we have to make into other things depending on their size and colour.

How do you size your knitwear?

Sizing can vary greatly across different manufacturers. To make it easier for you to find the right fit, we use the following guide when we label our cashmere. Please see each individual product description for the most accurate measurements.

	S	8-10	34"- 36"
	M	12-14	38"- 40"
	L	16-18	42" - 44"
	XL	20+	44"+

 

What is your return policy?

You are welcome to return any order within 28 days of your purchase. Your items must be in their original packaging, with labels and in the same condition in which they were received. Please visit our returns portal here to begin your return or exchange.

Do you offer exchanges?

Yes, we are happy to offer exchanges. Please visit our returns portal here to begin an exchange.

Do you repair cashmere?

Yes we have a cashmere repair service, you can find out more about this here.

How can I wash my cashmere?

You can machine wash your cashmere if done correctly. Learn all about washing and caring for your cashmere here.

How do you get rid of bobbles?

We have tried and tested many ways to remove bobbles and found the best way is to use a fabric shaver. Over the years we have tested many different kinds and our favourite is this fabric shaver, available to purchase on our website.