Skip to content

Cart

Your cart is empty

FAQs

What does 'Nearly New' mean?

All of our knitwear is 100% cashmere and second hand. We handpick all of our jumpers to ensure the best possible quality. We restore and recondition cashmere back to like-new quality, so you can shop for cashmere at affordable prices.

Is everything you sell cashmere?

We sell 100% cashmere knitwear and accessories, plus we sell vintage 100% silk scarves.

Where do you source your cashmere?

We find our cashmere all over the place! It is hand selected and carefully inspected to ensure it meets our high standards. We also buy cashmere from our customers in return for credit, which can be spent online or in our Masham shop. We offer a £10 voucher for any jumper we can sell as it is, or £2.50-£5.00 for any jumper that we recycle into accessories depending on the condition of the item. We only take in 100% cashmere. To find out more, visit this page.

Do you have this in another size?

Unfortunately, it is unlikely we will have the exact same jumper in a different size, as everything we sell is one-of-a-kind and therefore completely unique. We have a wide range available online and will likely have something very similar in the desired size. If you need any help shopping, please email or call, we are always happy to help.

How do you size your knitwear?

Sizing can vary greatly across different manufacturers. To make it easier for you to find the right fit, we use the following guide when we label our cashmere. Please see each individual product description for the most accurate measurements, although these are given as a guide rather than a guarantee. 

S 8-10
34"- 36"
M 12-14
38"- 40"
L 16-18
42" - 44"
XL 20+
44"+

 

What is your return policy?

You are welcome to return any order within 28 days of your purchase. Your items must be in their original packaging, with labels attached and in the same condition in which they were received. Please visit our returns portal here to begin your return or exchange.

Do you offer exchanges?

Yes, we are happy to offer exchanges. Please visit our returns portal here to begin an exchange.

Do you ship worldwide?

Yes we do. Shipping is calculated and displayed at checkout, and we collect duties for a number of countries at checkout. If you are ordering from the EU over €150, we recommend splitting your order to keep the total below €150 and to avoid additional charges. Regrettably, these charges are beyond our control. Read our Shipping Policy here.

Do you repair cashmere?

Yes we have a cashmere repair service where we repair 100% cashmere garments, you can find out more about this here.

Do you recycle cashmere?

Yes, we welcome all 100% cashmere no matter the condition. We make accessories out of recycled cashmere jumpers so nothing is wasted. We will give you a credit note in exchange for cashmere handed in to recycle. You can find out more about this here. If you have more than 15 cashmere items, we can often make an exception and offer cash for a big collection.

Is cashmere difficult to look after?

Not if you know how! All of our cashmere goes in the washing machine before it comes to you. We wash at 30 degrees for 15-30 minutes with this detergent and follow with a fast spin (1200 rpm). Lay flat to dry and press gently with an iron for the perfect finish. Please note all machines are different so we suggest washing at 20 degrees first. We cannot be held responsible for any problems once you have washed your item. Learn all about washing and caring for your cashmere here.

How do you get rid of bobbles?

Bobbles can be reduced with a wash so we would suggest this first. We have tried and tested many ways to remove bobbles and found the best way is to use a fabric shaver. Over the years we have tested many different kinds and our favourite is this fabric shaver, available to purchase on our website.

Can I shop in person?

Yes, we have a shop in Masham in the Yorkshire Dales where you can try on our cashmere in person. Please note, as all of our cashmere is one-of-a-kind, the cashmere in the shop is different to the cashmere online. We also attend fairs and shows around the UK, find out more information here. Find out more about our Masham shop here.

Can you let me know when you release more stock?

Yes! We release big collections of cashmere and silk scarves regularly and we always notify our email subscribers when we do this. Sign up to our mailing list to receive these notifications. Our website is also updated with new stock daily.

I order from you a lot. Do you have a loyalty scheme?

We do, you can earn 'buttons' (points) every time you spend. To redeem your discounts and free gifts, please make an account on our website. Find out more here.